Frequently Asked Questions

Who will be able to view my submission?

Our Festival Concierge page on FilmFreeway is set to private, so no one can search for it from the main page. Once you submit, the only people who have access to your film and supporting information are DOC Staff for administrative purposes and your Festival Concierge Consultant. At no point will this be shared publicly.

What if I don't have a FilmFreeway account?

No problem! Signing up to FilmFreeway is quick and easy. You can sign-up with Facebook, Google Account, or your email.

On the next page, select “I want to submit my work or get tickets to festivals”.

Once you’ve created your profile, you can upload your current project to your page. Next step is to submit via the Festival Concierge page.

How long will it take to book my Festival Concierge consultation?

DOC Staff will review your submission and get in touch with you if there is any missing information. You will hear from DOC within 2 business days after submitting. You will then be sent a payment link and a link to book your Consultation. We book all Consultations two weeks from the date you receive the link. This ensures that your Consultant has ample time to review all your materials!

How do I make payment for my consultation?

You will receive a payment link from DOC that will link to our website. You have the option of paying via credit card or check. We accept both Visa and Mastercard.

How do I book my consultation date and time?

When you receive your payment link from DOC, you will also receive a Calendly link. Don’t worry, you don’t need a Calendly account to make a booking! Simply follow the link and select a date and time that works best for you.

Once you select, you will receive an appointment in your preferred personal calendar. This will include a Zoom link, which is how you will access your consultation on the date you have selected!

How do I know my consultation is confirmed?

To confirm your consultation, you must ensure that you have made payment within 7-days of receiving the link. Failure to make the payment on time will result in your consultation being canceled and your Calendly booking removed.

How do I use ZOOM?

On the day of your consultation, click the Zoom link provided in your calendar booking. You do NOT need to have a Zoom account to launch this window. You will have the option to speak with your Consultant via video conference, or just using voice. Once your consultation is done, exit the link – and you’re all done!